> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.id.me/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.id.me/_mcp/server.

# Monitoring performance

> Learn more about how you can monitor performance

Monitor your ID.me integration to ensure a seamless user experience and a secure, stable implementation. Real-time
visibility into user verification behavior and system status helps you identify issues early, respond quickly, and continuously
improve your application.

## Developer dashboard

The [ID.me developer dashboard](https://api.id.me/en/session/new) provides real-time insights into your integration's verification activity. Once your application is in production mode, the dashboard will display key metrics including:

* Verification volume by group
* Performance trends over time
* Funnel visibility for completed, failed, and abandoned verifications

This visibility helps you:

* Identify issues and anomalies
* Troubleshoot errors
* Monitor success rates
* Optimize the user experience and conversion flow

### Getting started

Sign in to your [ID.me developer account](https://api.id.me/en/session/new)

Select **View My Dashboard**, then select **Continue**

Select your application from the dropdown menu, then select **Continue**

Your dashboard will display real-time verification data

#### Filters

You can filter the verification data using these built-in options:

| Filter        | Description                                                            |
| ------------- | ---------------------------------------------------------------------- |
| Year-to-Date  | View the total verifications for the current year                      |
| Month-to-Date | View verifications from the first of the current month to today        |
| Previous Year | Compare year-over-year performance                                     |
| Custom Range  | Select a specific date range to evaluate campaign-specific performance |

### Invite team members

You can invite additional team members to view your organization's dashboard:

Log in to your [ID.me developer account](https://api.id.me/en/session/new)

From the *Get Started* screen, select the **Invite** button

Enter the email address of the person you would like to invite, then select **Invite**

![Image showing how to invite a user to join your organization and view your developer portal dashboard](/_fern-img/0a83140f29f765c2bc4e69a0920ae226e2fcc0900b5b50accabd43543bce1e7b.webp)

## Service status and uptime

You can view the operational health of ID.me services in real-time on the [ID.me status page](https://status.id.me). The following information is available:

* System health (overall and by service)
* Past incidents (displayed by day)

![Image showing the ID.me status page](/_fern-img/a74d0741e61d735ebf73bfdad802c0faa484ecd764c9825fde3feb1b0b6a025e.webp)

Detailed information is also available for specific services including:

### Wallet account access and management

* Login services
* Account management
* MFA - Text message or phone call
* MFA - ID.me authentication (push notifications)
* MFA - ID.me authenticator (code generator)
* MFA - WebAuthn (passkeys, FIDO2, U2F, security keys)
* MFA - White label API

### Identity verification

* NIST 800-63-3 policies
* NIST 800-63-2 policies
* KBA-replacement policies
* Telecom possession API
* Telecom identity API
* Document identity API

### Community verification

* Alumni verification
* Company employee verification
* Customer groups verification
* First responder verification
* Government employee verification
* Health care provider verification
* Military verification
* Nurse verification
* Student verification
* Teacher verification

### ID.me shop

* Overall health

## Subscribe to updates

You can subscribe to receive updates by selecting the **SUBSCRIBE TO UPDATES** button. From there, you may select from a variety of delivery methods:

### Email

Select the **mail** icon, enter your email address, then select **SUBSCRIBE VIA EMAIL**

![Image showing how to subscribe via email](/_fern-img/4f8ff574458615afb59ca051a7220d1573f2800007d65353ebca622a7b07513e.webp)

### Phone

Select the **phone** icon, select your *Country code* and enter your phone number, then select **SUBSCRIBE VIA TEXT MESSAGE**

![Image showing how to subscribe via phone](/_fern-img/6017f40970987f3b2a29aea39ce98fa653e013c434ed95abeb38c2d279d1c550.webp)

### Webhook

Select the **webhook** icon, enter your webhook URL and email address, then select **SUBSCRIBE**

![Image showing how to subscribe via webhook](/_fern-img/33ebf548a66d6131a168fa52ff127d74d553b352964b90c87448e7925d4791a4.webp)

### RSS

Select the **rss** icon, then select either *Atom Feed* or *RSS Feed*.

![Image showing how to subscribe via rss](/_fern-img/ff1eb264fc265eebc7b041ae686b78885964695a91f71b2a14c3b976780fcbbe.webp)