Monitoring performance | ID.me Developer

Monitor your ID.me integration to ensure a seamless user experience and a secure, stable implementation. Real-time visibility into user verification behavior and system status helps you identify issues early, respond quickly, and continuously improve your application.

Developer dashboard

The ID.me developer dashboard provides real-time insight into your integration’s verification activity. Once you application is in production mode, the dashboard will display key metrics including:

Verification volume by group
Performance trends over time
Funnel visibility for completed, failed, and abandoned verifications

This visibility helps you:

Identify issues and anomalies
Troubleshoot errors
Monitor success rates
Optimize the user experience and conversion flow

Getting started

Select View My Dashboard, then select Continue

Select your application from the dropdown menu then select Continue

Your dashboard will display real-time verification data

Filters

You can filter the verification data using these built-in options:

Filter	Description
Year-to-Date	View the total verifications for the current year
Month-to-Date	View verifications from the first of the current month to today
Previous Year	Compare year-over-year performance
Custom Range	Select a specific date range to evaluate campaign-specific performance

Invite team members

You can invite additional team members to view your organization’s dash board:

From the Get Started screen, select the Invite button

Enter the emaill address of the person you would like to invite, then select Invite

Image showing how to invite a user to join your organization and view your developer portal dashboard

Service status and uptime

You can view the operational health of ID.me services in real-time on the ID.me status page. The following information is available:

System health (overall and by service)
Past incidents (displayed by day)

Image showing the ID.me status page

Detailed information is also available for specific services including:

Wallet account access and management

Login services
Account management
MFA - Text message or phone call
MFA - ID.me authentication (push notifications)
MFA - ID.me authenticator (code generator)
MFA - WebAuthn (passkeys, FIDO2, U2F, security keys)
MFA - White label API

Identity verification

NIST 800-63-3 policies
NIST 800-63-2 policies
KBA-replacement policies
Telecom possesion API
Telecom identity API
Document identity API

Community verification

Alumni verification
Company employee verification
Customer groups verification
First responder verification
Government employee verification
Health care provider verification
Military verification
Nurse verification
Student verification
Teacher verification

ID.me shop

Overall health

You can subscribe to receive updates by selecting the SUBSCRIBE TO UPDATES button. From there, you may select from a variety of delivery methods:

Email

Select the mail icon, enter your email address, then select SUBSCRIBE VIA EMAIL

Image showing how to subscribe via email

Phone

Select the phone icon, select your Country code and enter your phone number, then select SUBSCRIBE VIA TEXT MESSAGE

Image showing how to subscribe via phone

Webhook

Select the webhook icon, enter your webhook URL and email address, then select SUBSCRIBE

Image showing how to subscribe via webhook

RSS

Select the rss icon, then select either Atom Feed or RSS Feed.

Image showing how to subscribe via rss