2fa.complete | Successful completion of multifactor authentication. event.object is an authenticator. |
2fa.delivery | The user’s chosen multifactor authentication option is sent to the user’s device. event.object is an authenticator. |
2fa.download | User downloaded the recovery code. event.object is an authenticator. |
2fa.initiate | MFA method is selected. event.object is an authenticator. |
2fa.options | MFA methods are presented to the user. event.object is an authenticator. |
2fa.recovery.complete | The recovery code is successfully used for MFA. event.object is an authenticator. |
2fa.recovery.confirm | User clicks link in email to confirm updating MFA settings. event.object is an authenticator. |
2fa.recovery.delivery | Email sent to the user after requesting to change their MFA settings when logging in. event.object is an authenticator. |
2fa.recovery.failure | User’s information entered to update their MFA cannot be validated and fails. event.object is an authenticator. |
2fa.response | The user enters the MFA code during authentication. event.object is an authenticator. |
2fa.revoke | User removes an MFA method from My Account. event.object is an authenticator. |
account.agreement | User accepts Terms of Service and Privacy Policy |
account.lockout.delivery | The user is sent an email to help with account recovery after lockout due to too many bad password attempts |
account.password.change | Email notification to the user once they’ve reset their password in the “forgot password” flow |
account.password.complete | Password was successfully reset |
account.password.delivery | User submitted their username in the “forgot password” flow and receives an email to start reset password flow |
account.password.failure | Reset password failed because the link clicked from the email to reset password is no longer valid |
account.password.response | User clicked link in the email taking them to the reset password page |
appointment.start | User starts the supervised flow |
consent.allow | User allowed consent to authorize the [integration] to access identity verification data. |
consent.deny | User denied consent to authorize the [integration] to access identity verification data. |
consent.revoke | User revoked consent for an integration to access their data from their My Account settings. |
email.account.confirm | The newly added email address to My Account was confirmed (via link click in email) |
email.account.delivery | The “confirm email” is sent to newly added email to confirm ownership before officially adding the email to My Account |
email.confirmation.complete | Email was successfully confirmed by clicking the prompt in the email or entering the 6 digit code into the screen |
email.confirmation.delivery | An email was sent to the registered email to confirm ownership of the email |
email.create | An email is added in the user’s ID.me My Account |
email.primary | Email in My Account was made the primary email |
email.remove | Email listed in My Account was removed |
federation.confirmation.complete | User taps the CTA in their email to confirm connecting their account |
federation.confirmation.delivery | User signs in using a social login (LinkedIn, etc.) and taps “Connect” to connect their ID.me account using that email |
federation.connect | Social login is added as an option from My Account |
federation.remove | Social login is removed as an option from My Account |
inperson.appointments.attempt_created | An identity attempt is created for the user. |
inperson.appointments.booked | The appointment is scheduled for the selected timeslot at the selected location. |
inperson.appointments.closed | Other in-progress appointments for a user are closed when an appointment is marked as credentialed. |
inperson.appointments.credentialed | The user identity verification is completed and accepted. |
inperson.appointments.denied | An ID.me document reviewer has rejected one or more identity documents. |
inperson.appointments.documents_uploaded | The user’s identity documents have been uploaded. |
inperson.appointments.expired | The appointment expires if the user does not complete in-person verification within 30 days. This is followed by a request to Sterling to cancel the order. |
inperson.appointments.failed_dupe | The user failed the dupe check. |
inperson.appointments.in_store_verified | The user has submitted their information at a kiosk and it has been reviewed by the in person technician. The payload has been received by ID.me from Sterling. |
inperson.appointments.info_reviewed | The user has confirmed their submitted PII and appointment details. |
inperson.appointments.location_selected | The users searches for a kiosk location by city or zip code and makes a selection. |
inperson.appointments.order_canceled | The appointment will be cancelled if it has been replaced by a new appointment or expired. |
inperson.appointments.order_created | The appointment request is sent to Sterling, which returns a registration code that the user can enter or scan via a QR code at the kiosk. (Note: this is distinct from the previous request to book the timeslot at the selected location). |
inperson.appointments.pending_review | The user is asked to review their PII and appointment details. |
inperson.appointments.pii_collected | The user has submitted their PII on the PII entry screen. |
inperson.appointments.pii_mismatch | The user failed pii mismatch. |
inperson.appointments.replaced | The appointment was replaced by another. This is followed by a request to Sterling to cancel the order. |
inperson.appointments.review_requested | An ID.me review of identity documents has been requested for the user. |
inperson.user.already_verified | A user attempted to create an appointment but was informed that they are already verified. |
session.failed | Incorrect password is provided when signing in |
session.limited | User is already signed in within a different browser |
session.lockout.applied | Account is locked after too many failed password attempts |
session.lockout.expired | 72 hours has passed after the locked has been applied. This re-enables the ability for the user to attempt login |
session.signin | User successfully signed in to their ID.me account |
session.signout | User logs out of their ID.me account |
session.signup | Successfully created a new ID.me account by inputting an email and password |
session.suspended | User attempts to take an action but cannot proceed due to account suspension |
session.timeout | A user’s session times out due to inactivity |
session.verification_status | Emitted after login or signup and before multifactor authentication: whether the user already holds the identity level the requesting policy requires. event.object is a verification status. |
status.revocation.applied | User successfully closed their ID.me account |
status.revocation.requested | User in My Account takes action to close their account |
status.signal.applied | Indicates an account takeover (ATO) has been detected and the user is attempting to reclaim the account. The status allows the account to complete re-verification. |
status.suspension.applied | A user’s account is suspended preventing the user from using their ID.me login |
status.suspension.removed | The user’s account suspensions status is removed |
supervised.appointments.attended | User made an appointment, waiting for the appointment time, acknowledged they were present, then joined the video session. |
supervised.appointments.canceled | User made an appointment, then either rescheduled or canceled the appointment before they were able to attend the appointment. |
supervised.appointments.created | User created an appointment. |
supervised.appointments.missed | User created an appointment, left, but did not rejoin the waiting room around the appointment time. |
supervised.appointments.schedule_link_clicked | User clicked on the create appointment link on the waiting page. |
transaction.complete | SAML or OAuth success or failure |
verification.choice.dtr_full | User chose “Video Chat Agent” on alternate options screen with DTR Lite not enabled. |
verification.choice.dtr_lite | User chose “Video Chat Agent” on alternate options screen with DTR Lite enabled. |
verification.choice.in_person | User chose In-Person Verification from alternate options screen. |
verification.choice.unsupervised | User chose “Self Service” on alternate options screen. |
verification.complete | Successfully completed verification. |
verification.initiate | Unsupervised identity verification method is selected (i.e. document is selected). |
verification.liveness.checkup | Successfully completed liveness after initial NIST IAL2 + Liveness verification. |
verification.options | Verification methods are presented to the user when DTR is enabled (i.e. Self-service or Verify on a video call). |
verification.phone.authorization.approved | Approved activity and email address associated with the account when transitioning to mobile. |
verification.phone.authorization.denied | Denied activity and email address associated with the account when transitioning to mobile. |
verification.progress | User is shown the “Review Info” screen at the end of unsupervised verification. |
verification.redirect.alternate_supervised | User voluntarily selects to verify via the supervised flow rather than being routed to the supervised flow from unsupervised (i.e., Direct-to-TR) when TR Lite is not enabled for DTR. |
verification.transition.documents.app_links | Mobile app links step presented. |
verification.transition.documents.awaiting_mobile | Waiting on the user to finish capture on mobile. |
verification.transition.documents.document_review | User is shown their captured document for review. |
verification.transition.documents.mobile_handoff_error | Mobile handoff failed. |
verification.transition.documents.photo_upload | Photo document upload step presented. |
verification.transition.documents.qr_capture | QR code capture step presented for mobile handoff. |
verification.transition.documents.smart_upload | Guided (smart) document capture step presented. |
verification.transition.documents.text_phone | Step to text a capture link to the user’s phone. |
verification.transition.documents.upload | Document upload step entered. |
verification.transition.documents.upload_file | File-based document upload step presented. |